Order Status and Return Information
Order Status
Please sign in to your account to retrieve your order status. Everything pertaining to your order is through your account (Order status, shipping status, fulfillment order status). If you checked out as a guest do not have an account then we send all updates to your email pertaining to your order. Simply check your email for all updates. The ordering stages as follows:
1. Payment confirmation / Successful Order
2. Order has been fulfilled
3. Shipping label printed, and shipping information sent to email or your hello nella account.
4. Order in Transit
5. Packaged Delivered
All updates on the status of order are updated within your hello nella account. Please sign in to your account to see all updates on your order. If you do not have an account, all updates are sent to your email or text.
Return Information
Return Policy
hello nella offers refunds/exchanges. Merchandise must not be worn, nor washed, or altered and with tags still attached. Anything purchased without a school logo can be refunded or exchanged. Anything with a school logo cannot be refunded, only exchanged.
Here’s how to exchange:
Please place a new order, fill out the form that is included in your original order, and return the items you are exchanging. All instructions are on the form that is sent with your package, you can download the form below. All orders include a prepaid return label for your convenience. However, customer must pay for shipping on the new order. In general, both shipping cost cancel out.
Time Limit
If you want to exchange an item(s) you have 30 days from the shipping confirmation date of your order to do so. You can exchange your items sizes. Please mail the exchange item(s) to 225 South Market Street, Inglewood, California 90301.
How to Return
Just simply download the Exchange Form Slip at the bottom of the page. There is a link at the bottom titled Return/Exchange Form. We have included a prepaid return label inside every order. If you do not have it, please sign in to your account to retrieve it or email us.
Return General Information
Only one exchange request can be done at a time for the same order. Exchange option will not be available if the purchased item(s) is no longer available and/or appearing on our website. Additionally, for exchange, the customer must pay for shipping again for the exchanged product.
RETURN / EXCHANGE FORM DOWNLOAD